General terms

Terms and conditions

General Terms and Conditions for Accommodation and Provision of Extra Services (Restaurants, SPA Center) in  Family Hotel Yanis

A booking for accommodation shall be secured (made in all possible means) if prepaid at least 50 % of the price of the lump price service (unless otherwise agreed between the client and the Hotel) by bank transfer, credit card or cash at Hotel Yanis

Any bookings which cover a period of accommodation during national or international holidays, special offers or packages prepared by the Hotel shall be confirmed if prepaid 100 % (one hundred percent) of the lump price of the accommodation by the bank transfer, credit/debit card or cash.

If a check-in date is less than 24 hours, bookings shall only be accepted if prepaid.

A valid payment shall be considered as an amount deposited into the accounts of hotel Yanis, a valid credit/debit card provided or cash on site. If the booking is secured by credit/debit card, the hotel shall be entitled to require the payment directly from the bank issued the credit card.

Bookings for transfer shall be prepaid 100% unless otherwise agreed between the hotel and the client.

Booking Cancellation

General Cancellation Rules:

Free cancellation: Up to 20 days before the check-in date;

Late cancellation: cancellation later than 14days prior to the check-in date, 50% shall be charged;

No-Show (default of appearance of the client on the date of accommodation/service) or check-out before the time period agreed: 100% shall be charged;

Cancellation Rules for Special Offers and Terms and Conditions:

100% shall be charged

Arrival and Departure Policy

Check-in time - after 14:30. Room access is possible in accordance with availability at the time of arrival. Check-in before 09:00 is subject to 1-night rate charged, after 09:00 -50 %  /fifty percent/ of 1-night rate is charged

Check-out time: 11:00. Guests checking out their room between 11:00 and 18:00 - 50% of 1-night rate is charged.Check-out after 18:00 shall be charged at the rate of one full night

Smoking Policy

Designated smoking areas are distributed within the  open area.

Thank you for your compliance with the Smoking Policy.

Guests who do not comply with our policy shall be imposed a fine of 200.00 BGN and each Guest, Client and Visitor of Hotel Yanis shall give his/her absolute consent this fine to be added to the account of the room, restaurant or requested by the offender in person. The offender also bears personal liability for the administrative penalties imposed by the competent authorities regarding the violation.

General Rules of Conduct

Hotel reserves the right not to allow unacceptable levels of noise or guest behavior. You are responsible for complying with all conventional standards of good conduct during your hotel stay. In case of refusal to comply with the requirements, hotel reserves the right to cancel the booking without being responsible for any refund or indemnity.

Pets are not allowed in the hotel.

All expenses of damage to the hotel property shall be paid by the persons who caused them at market prices upon providing with a hotel invoice.


All claims related to the quality of the hotel services must be submitted by the client on site at the hotel for the purpose of remedying any defects. The submission shall be in written form. In the event that the requirements are not met, the client must ask the liable person to draw up a record. After the record has drawn up, the client will receive the formal standpoint on the problem from the Hotel Manager within 3 business days.

Obvious errors on our website (including printed ones) are not binding.